We are not responsible for any item lost or stolen after the package has been delivered. To prevent the packages from getting lost, Please make sure to double check the Shipping addresses to ensure correct delivery.
If item returns to us due to incorrect shipping information, we will notify our customer know it is been returned by the post office, and automatically give customer refund for the purchase; however the S&H Charge is non-refundable.
We do not guarantee the delivery time. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. Please refer to the terms and conditions of the United States Postal Service and UPS regarding delivery delays. Some Express packages may receive reimbursement in accordance to the USPS and UPS policies.
We will try our best to ship out the purchased item within 1 or 2 Business days. Most tracking information will update within 24-48 hours after the shipment leaves our facilities. First Class International packages may or may not provide tracking information.
If no updates are made on your tracking information after 48 hours, please contact our customer support for more assistance.